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Director of User Services

The Director of User Services provides vision, leadership, and coordination for the Service Layer of information technology (IT), including the Help Desk, Classroom Support, and Media Support.

Laura Knaapen is the Director of User Services at UW Oshkosh.  She reports to the CIO and works closely with the other directors (Information and Infrastructure) to provide the best quality of service possible.

The Director of User Services chairs the Academic Computer Users’ Group (ACUG) and provides guidance to the student chair of the Student Technology Fee Committee (STFC). ACUG includes representatives from all areas of campus and is charged to provide feedback on IT initiatives and service improvement. STFC is primarily a student committee charged with recommending which proposals will be funded by the 2% student technology fee.