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Project Planning Team

Executive Sponsor: Anne Milkovich, CIO

Project Sponsor: Victor Alatorre, Director of Infrastructure

Project Manager: Kevin Boldt, IS Technical Services Specialist

Technical Lead: George Paul, Telecommunications Services Senior

Team Members: Mary Hale, Dan Petersen, Erik May, Michelle Loker, Laura Knaapen

 Contact IT

  Hours: M-F 7:30AM - 4:30PM
  Phone: (920) 424-3020
  Email: helpdesk@uwosh.edu

Status: 8/25/17

  • Voice over IP Project is approx. 95% complete (~1,840 lines switched from Analog to VoIP).
  • Phases 5 is nearly complete (see Cut Over List ).
  • Please keep your old analog phone connected until it loses dial tone. Recycling bins are located throughout campus.

Voice Over IP Project

Along with all the other campuses in the UW System, Oshkosh needs to modernize its telephone communication systems to meet current and future needs, as the existing AT&T system is being discontinued. A more robust infrastructure and modern telephone communication system, known as Voice over IP (VoIP), will deliver voice and video communications as well as other collaboration services over the Internet. The new VoIP system will provide a platform for better remote collaboration and learning, improve emergency notification, and over time will reduce telephone costs. However, the upfront investment in catching up the Oshkosh infrastructure to modern standards is significant.

Charge:

  1. Research, evaluate, select, and install upgraded network infrastructure across campus to sustain present and future anticipated needs.
  2. Research, evaluate, select, and install the VoIP core system.
  3. Research telephone needs and offer a limited and standard selection of telephones to meet campus needs.
  4. Develop a funding model that will support the upfront investment and ongoing costs.
  5. Plan and execute a roll out that is manageable within available resources while reducing impact to campus.
  6. Plan adequate training and support for constituents in the adoption of the new system.
  7. Provide a high degree of transparency and communication to prepare constituents and inform them of progress.

Recent:

  • Phase 5 is in the process of being ported to Voice over IP through the end of August.
  • Recycling bins for old phones are located throughout campus.

Next:

  • Encouraging use of the video feature, verifying conference call procedures.
  • Evaluating elevator phone, blue light emergency phones, and fax machines for a possible migration from analog lines to Voice over IP.