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Project Planning Team

Executive Sponsor: Anne Milkovich, CIO

Project Sponsor: Victor Alatorre, Director of Infrastructure

Project Manager: Kevin Boldt, IS Technical Services Specialist

Technical Lead: George Paul, Telecommunications Services Senior

Team Members: Mary Hale, Dan Petersen, Erik May, Michelle Loker, Laura Knaapen

 Contact IT

  Hours: M-F 7:30AM - 4:30PM
  Phone: (920) 424-3020
  Email: helpdesk@uwosh.edu

Status: 11/08/17

  • August charges have been run and should be viewable in WISDM. September charges will be run this Friday, 11/10.
  • University Police is the only campus office that has not been switched to VoIP. They are waiting on related UP service decisions.
  • We will begin testing the transfer of fax machines to VoIP.

Voice Over IP Project

Along with all the other campuses in the UW System, Oshkosh needs to modernize its telephone communication systems to meet current and future needs, as the existing AT&T system is being discontinued. A more robust infrastructure and modern telephone communication system, known as Voice over IP (VoIP), will deliver voice and video communications as well as other collaboration services over the Internet. The new VoIP system will provide a platform for better remote collaboration and learning, improve emergency notification, and over time will reduce telephone costs. However, the upfront investment in catching up the Oshkosh infrastructure to modern standards is significant.

Charge:

  1. Research, evaluate, select, and install upgraded network infrastructure across campus to sustain present and future anticipated needs.
  2. Research, evaluate, select, and install the VoIP core system.
  3. Research telephone needs and offer a limited and standard selection of telephones to meet campus needs.
  4. Develop a funding model that will support the upfront investment and ongoing costs.
  5. Plan and execute a roll out that is manageable within available resources while reducing impact to campus.
  6. Plan adequate training and support for constituents in the adoption of the new system.
  7. Provide a high degree of transparency and communication to prepare constituents and inform them of progress.

Recent:

  • Still waiting on service decisions from the University Police before they are ported.
  • The new billing process has begun. July charges should be in WISDM. August charges have been provided to Administrative Services.

Next:

  • Documenting all operational processes.
  • Testing process for migration of Fax machines from analog lines to Voice over IP.